Reliability & Availability
TalkWriter uses cloud infrastructure designed for reliability. This page explains our approach to keeping the service available and what happens when disruptions occur.
Architecture
TalkWriter's dictation pipeline involves multiple cloud services:
| Component | Role | Runs Where |
|---|---|---|
| Audio streaming | Captures and sends your voice | Your Mac + cloud |
| Soniox (STT) | Converts speech to text | Cloud |
| Claude AI (Polish/TalkTone) | Cleans and styles text | Cloud |
| Account sync | Stores dictionary, snippets, settings | Cloud |
Because the pipeline depends on cloud services, TalkWriter requires an internet connection and is subject to the availability of those services.
What Happens During Outages
| Scenario | What You Experience | What to Do |
|---|---|---|
| Brief internet drop | Dictation may fail. Pill shows error. | Wait a few seconds and try again. |
| TalkWriter service disruption | Dictation fails. Pill shows error. | Use the Scratchpad for manual typing. Try again later. |
| Soniox outage | Speech-to-text unavailable. | TalkWriter will display an error. Try again when service recovers. |
| Prolonged outage | Dictation unavailable for an extended period. | Type manually or use an alternative tool until service recovers. |
What Still Works During Outages
Even when cloud services are unavailable, these features work locally:
- Scratchpad (manual typing)
- Reading and editing your dictionary
- Reading and editing your snippets
- Changing settings
- Viewing session history (locally cached)
Our Approach to Reliability
- Cloud infrastructure. TalkWriter runs on established cloud providers with built-in redundancy.
- Real-time monitoring. We monitor service health and respond to issues as they arise.
- No single point of failure. The architecture is designed so that a single server failure does not take down the service.
FAQ
Does TalkWriter have a status page? Check talkwriter.ai for any service announcements. A dedicated status page is planned.
What is TalkWriter's uptime target? We aim for high availability but do not currently offer formal SLA guarantees. Enterprise SLAs are planned for the future. Contact sales@talkwriter.ai for Enterprise inquiries.
Is my data backed up? Your account data (dictionary, snippets, settings) syncs to the cloud and is backed up regularly. Audio and dictated text are not stored, so there is nothing to back up.
Was this helpful? Let us know at support@talkwriter.ai