Subprocessors
TalkWriter uses a limited number of third-party subprocessors to deliver the service. Each subprocessor is evaluated for security compliance and bound by data processing agreements.
Current Subprocessors
| Name | Purpose | Data Processed | Location |
|---|---|---|---|
| Cloud Infrastructure Provider | Application hosting and compute | Account data, preferences, encrypted backups | US East, EU West |
| Speech-to-Text Engine | Real-time audio transcription | Audio stream (not retained) | US |
| AI Language Model Provider | TalkTone text polishing | Dictated text for polishing (not retained) | US |
| Stripe | Payment processing | Billing info, payment tokens | US |
| Email Delivery Service | Transactional emails | Email address, notification content | US |
| Error Monitoring Service | Application crash reporting | Error metadata (no user content) | US |
| Analytics Platform | Product usage analytics | Anonymized usage events (no dictation content) | US |
| CDN Provider | Static asset delivery and edge caching | No user data | Global |
Data Handling Rules
All subprocessors must meet the following requirements:
- ✅ SOC 2 Type II certification or equivalent
- ✅ Data processing agreement (DPA) signed
- ✅ Data encrypted in transit and at rest
- ✅ No use of TalkWriter user data for their own purposes
- ✅ Annual security review by TalkWriter's security team
What Subprocessors Do NOT Receive
- ❌ Audio recordings (processed in real-time, never stored or forwarded)
- ❌ Dictated text (not retained by any subprocessor)
- ❌ Custom dictionary contents
- ❌ User passwords or authentication credentials
Changes to Subprocessors
We notify Enterprise customers 30 days in advance before adding a new subprocessor. Notifications are sent to the admin email on file.
To subscribe to subprocessor change notifications:
- Email privacy@talkwriter.ai
- Include your organization name and admin email
- You will receive advance notice of any subprocessor changes
FAQ
Can I object to a new subprocessor? Enterprise customers can raise concerns during the 30-day notice period. Contact your account manager to discuss alternatives.
Do subprocessors store my dictation content? No. Audio and text are processed in real-time and discarded. No subprocessor retains your dictation content.
Where can I find your Data Processing Agreement? Email privacy@talkwriter.ai to request our DPA.