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Login Issues

Symptom​

You cannot sign into TalkWriter. The login screen hangs, shows an error, or the browser window does not open.

Quick Fix​

Quit TalkWriter, reopen it, and try signing in again. If using Google OAuth, make sure pop-ups are not blocked in your browser.

Step-by-Step Diagnostic​

✅ Step 1: Identify Your Login Method​

TalkWriter supports two login methods:

MethodHow It Works
Google OAuthClick "Sign in with Google" — opens a browser window for Google authentication
Email + PasswordEnter your email and password directly in the TalkWriter app

✅ Step 2: Fix Google OAuth Issues​

If the Google sign-in window does not open or gets stuck:

  1. Make sure your default browser is working (try opening any website)
  2. Check that pop-ups are not blocked in your browser settings
  3. If the browser opened but the page is blank, try a different browser as your default
  4. Clear your browser cookies for accounts.google.com and try again

✅ Step 3: Fix Email/Password Issues​

If you are getting "invalid credentials":

  1. Make sure you are using the email address you registered with
  2. Check for typos in your password (Caps Lock, extra spaces)
  3. Click Forgot Password to reset your password
  4. Check your email (including spam folder) for the reset link

✅ Step 4: Clear TalkWriter App Data​

Corrupted login tokens can prevent sign-in:

  1. Quit TalkWriter
  2. Open Finder and press Cmd+Shift+G
  3. Go to: ~/Library/Application Support/TalkWriter
  4. Delete the file named auth.json (or the entire folder if needed)
  5. Reopen TalkWriter and try signing in again

✅ Step 5: Check Your Internet Connection​

TalkWriter needs an internet connection to authenticate:

  1. Open a browser and visit talkwriter.ai
  2. If the website does not load, fix your internet connection first
  3. If you are on a corporate network, check that auth.talkwriter.ai is not blocked by your firewall

✅ Step 6: Check for Enterprise SSO​

If your organization uses TalkWriter Enterprise with SSO:

  1. You may need to sign in through your company's identity provider, not Google or email
  2. Contact your IT admin to confirm the correct login method
  3. Check the SSO Configuration guide

Still Not Working?​

  • Try signing in on a different network (e.g., switch from corporate Wi-Fi to a phone hotspot)
  • Contact support@talkwriter.ai with your email address and a screenshot of any error message

FAQ​

Can I switch from Google to email login? Contact support to add an email/password login to your existing Google-authenticated account.

I never received the verification email. What do I do? Check your spam folder. If it is not there, try signing up again. If the problem persists, contact support.

Does TalkWriter support Apple ID sign-in? Not currently. We support Google OAuth and email/password.