Problèmes de connexion

Symptom

Vous pouveznot connectez-vousto TalkWriter. The login screen hangs, shows an error, or the browser window does not open.

Solution rapide

Quit TalkWriter, reopen it, and try signing in again. If using Google OAuth, make sure pop-ups are not blocked in votre navigateur.

Step-by-Step Diagnostic

✅ Étape 1 : Identify Your Login Method

TalkWriter supports two login methods:

Method	Fonctionnement
Google OAuth	Click "Connectez-vous with Google" — opens a browser window for Google authentication
Email + Password	Enter your email and password directly in the TalkWriter app

✅ Étape 2 : Fix Google OAuth Issues

If the Google sign-in window does not open or gets stuck:

1. Make sure your default browser is working (try opening any website)
2. Check that pop-ups are not blocked in votre navigateur settings
3. If the browser opened but the page is blank, try a different browser as your default
4. Clear votre navigateur cookies for accounts.google.com and try again

✅ Étape 3 : Fix Email/Password Issues

If you are getting "invalid credentials":

1. Make sure you are using the email address you registered with
2. Check for typos in your password (Caps Lock, extra spaces)
3. Click Forgot Password to reset your password
4. Check your email (including spam folder) for the reset link

✅ Étape 4 : Clear TalkWriter App Data

Corrupted login tokens can prevent sign-in:

1. Quit TalkWriter
2. Open Finder and press Cmd+Shift+G
3. Go to: ~/Library/Application Support/TalkWriter
4. Delete the file named auth.json (or the entire folder if needed)
5. Reopen TalkWriter and try signing in again

✅ Étape 5 : Check Your Internet Connection

TalkWriter needs an internet connection to authenticate:

1. Open a browser and visit talkwriter.ai
2. If the website does not load, fix your internet connection first
3. If you are on a corporate network, check that auth.talkwriter.ai is not blocked by your firewall

✅ Étape 6 : Check for Enterprise SSO

If your organization uses TalkWriter Enterprise with SSO:

1. You may need to connectez-vous through your company's identity provider, not Google or email
2. Contact your IT admin to confirm the correct login method
3. Check the SSO Configuration guide

Toujours pas de solution ?

• Try signing in on a different network (e.g., switch from corporate Wi-Fi to a phone hotspot)
• Contact support@talkwriter.ai with your email address and a screenshot of any error message

FAQ

Can I switch from Google to email login? Contacter le support to add an email/password login to your existing Google-authenticated account.

I never received the verification email. What do I do? Check your spam folder. If it is not there, try signing up again. If the problem persists, contact support.

Does TalkWriter support Apple ID sign-in? Nont currently. We support Google OAuth and email/password.